Payment and Reservation Policy

Below is information about the policies applicable to the following services:

RESERVATION POLICIES

• Reservations can be accepted via e-mail, online forms, fax or telephone.
• Once we have confirmed the services, we will send the corresponding invoice by e-mail.
• The approved invoice will be accepted by Panama Town and Country Tours by e-mail or fax.
• Reservations are confirmed once the passenger has made the relevant deposit.
• All services require a deposit of 50% of the value at time of booking. The balance will be paid no later than 48 hours before the service.
• Special Packages including external service providers such as hotel, car rental, train ticket, airfare; require the payment of 100% of its value at time of booking.

Upon receiving payment of 100% of the requested service, the respective invoice will be sent via e-mail or fax to the customer. This invoice may also be provided upon receipt of the services if requested by the client.

PAYMENTS

• We accept bank transfers to our account: 

PANAMA:
Bank : MULTIBANK PANAMA
Account Number: # 10-13-21-02970
Account Name:   PANAMA CITY & COUNTRY TOURS, S.A.

• We accept payments through credit cards:

You can make credit card payments through our website or in our business offices.  
We Accept: VISA & MASTERCARD.

CANCELLATIONS & PENALTIES

• All cancellations received within a period of 30 to 16 days before the service: OBTAIN A REFUND OF THE 100% OF PAYMENTS MADE.
• Service Cancellation received within 15 days to 48 hours before the service: OBTAIN A REFUND OF 50% OF PAYMENTS MADE. 
• Cancellations which are made within a period of 48 hours prior to the date of the service: NO REFUNDS MADE.
• If cancellation is made within a period of 48 hours prior to the date of service delivery for medical reasons: the client must send a medical certificate and then will be reimbursed 50% of payments made upon receipt of the documents. 
• A cancellation is considered valid only when documents are received in writing, by fax, or by e-mail.

• Cancellations of services that involve external suppliers such as hotels, car rental, airlines, trains, are subject to the policies of the company providing the service. In these cases, Panama Town and Country Tours will provide the customer with the information relating to the cancellation policies that manage the suppliers, as they may be different from those of our company.

  REFUNDS

• Refunds will be issued within 60 days.
• There will be no refund issued towards the value of any unused services.
•  Claims will be accepted only in writing and must include the original vouchers and all other documents delivered to the customer.
• Any claim must be submitted in writing within 30 days after you have completed the services. Otherwise, we will not be able to process the refund.
• Refunds that include services from external suppliers such as hotels, car rentals, trains, airlines; with signed agreements with Panamá Town and Country Tours, will be issued by the policy of these companies, which could include credits or other forms of payment.